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What is Click & Collect?

Click & Collect is a free service which allows you purchase our products online and select to pick up your order from our Canberra store (located at 38 Garema Place, Canberra City). Your order will be available to be collected by 11am the following day.

 

How do I place a Click & Collect order?

Step 1. Browse and select your products.

Step 2. Add to Cart and then proceed to Checkout.

Step 3. Select “Click & Collect” as your Shipping Method & then place your order.

Step 4. Order Confirmation.

Once you have placed your order, you will receive a confirmation email from us which will include your order number. Your order will then be put aside and will be ready to be collected from 11am the following day.

Step 5. Pick Up Your Order.

Your order will be ready for collection from 11am the following day. Come on in to our Canberra store located at 38 Garema Place, Canberra City! You will need your order number and photo ID to collect your order.

 

Is there a charge for Click & Collect?

No, Click & Collect is a free service!

 

When can I collect my order?

Your order will be available for collection from 11am the following day.

 

Can I collect my order on the same day?

Depending on the time your order is placed, it is possible that it may be ready for pick up on the same day. However, please note that we cannot guarantee that it will be ready for collection prior to 11am the following day.

 

What do I need to bring with me when I collect my order?

You will need your order number and photo ID to collect your order.

 

Where should I go to pick up my order?

Come on in to our Canberra store located at 38 Garema Place, Canberra City! Just head straight to the front counter in our Canberra store and speak to one of our friendly staff members!

 

Can someone else collect my order on my behalf?

Yes, they can. In order to authorize someone else to pick up your order, you will need to nominate this person during the checkout process. You can do this in the Order Comments section. Please ensure the nominated person has the order number and their own photo ID when they come to collect your order.

 

How long are orders kept for collection?

We will keep Click & Collect orders for 60 days from the date you’ve placed your order. After 60 days, we retain the right to cancel your order. Should this occur we will attempt to contact you to arrange a refund.